FAQs

/ FAQs
FAQs 2017-01-18T15:57:59+00:00

Is your equipment damaged and in need of repair? Do you require general preventative maintenance to ensure your equipment continues to operate at optimum levels? Or do you require safe working load signs, beam loadings or certification of your rack?

If you answered yes to any of these questions our dedicated Service team can help.

Finance Options 2017-02-22T14:07:15+00:00

Yes, As part of our commitment to offer our customers a unique customer experience – we now offer finance & leasing to own options. Using these options helps with the cash flow position of your business.

If you are interested in either of these options, please make mention to our team member that you deal with, on details of what we can offer.

We have never heard of you before, how long have you been in business? 2017-01-18T15:57:59+00:00

Shelving Shop Group has been around for over 20 years. We have a lot of clients that are still with us from the first few years when we started off. As the business has evolved and grown, we still strive to …

Pallet Racking Seismic Requirements 2017-01-18T15:57:59+00:00

All the racking offered is designed to comply with static loading and seismic loads specified in all or some of the following Standards:

  • NZS 1170 New Zealand Loadings Code
  • NZS 3404 Design Code for Steel Structures
  • AS1538 Cold Formed Steel Structures
  • AS 4084 –1993 Steel Storage Racking A
  • AS / NZS 4600: Cold formed Steel Structures.
  • AS / NZS 1170 Series-Structural design actions
  • AS / NZS 1170.0.2002-General Principles
  • AS / NZS 1170.1.2002 -General Permanent, imposed and other actions
  • Sema Code 1980 (UK) Storage Equipment Manufacture Associated Code of Practice for design and use of Static Pallet Racking
  • Fem –10.2.02 –European code of Practice for design of Static Steel Pallet Racking
  • Fem –10.2.03 –Adjustable Beam, Pallet Racking
Building Consent FAQ 2017-11-20T20:23:40+00:00

The building consent & producer statement, for any racking project, is made up of various producer statements.

A PS1 is a document from a registered engineer that ensures the racking planned for the project complies with current codes set by various New Zealand standards. This is the initial document that allows materials to be ordered and manufacturing to be correct. This is required to start the Building Consent process.

After installation, a PS3 can be issued by the installation company, if required, to advise they have followed all requirements on the PS1.

A PS4 is a sign off by the registered engineer which states the work has been completed in accordance with the PS1 and that completed the project. This in turn allows the Code of Compliance to be issued for the Building Consent.

It is usually the responsibility of the building owner/occupier to obtain a Building Consent and we provide the PS1/PS3(if required) and PS4 to assist in the process.

Do you help with Counsel Consents, PS1’s, PS4’s (Producer Statements) etc.? 2015-04-22T14:28:22+00:00

Yes. We can either walk you through the process, or do it for you. We can supply the engineered details / reports which are required to gain these documents. The cost of these will either be specified, built in to the quote, or on top of the quote. Feel free to contact us if you would like further information on this service.

Do you Design solutions? 2015-04-22T14:27:56+00:00

Yes. We design a concept which will conquer your space.

Do you Customise Specific Products? 2017-01-18T15:57:59+00:00

Yes. Just about every one of our clients has a specific request to custom make something unique for them. Our sales team work with you to get the product exactly how they want, to ensure total customer satisfaction. We have an in-house joinery workshop and a small engineering workshop to keep the cost of customisation down.

Do you Deliver & Install? 2015-04-22T14:27:42+00:00

Yes. We can deliver and install anywhere in New Zealand. We have our own installation team which works in with our project managers to get your job done, we do our best to meet your timeframes. If you would like a quote, please contact us. If you would like to install yourself, we do have installation instructions for most of our products, although, if you wish to be covered by our 7 year guarantees etc. it is best that our qualified team does the installation.

Want to Become a Supplier? 2015-04-22T14:27:35+00:00

Please contact us.

Freight 2015-05-27T14:11:21+00:00

All orders incur a freight charge, which will be specified on the invoice, unless you have been quoted freight free. The charge is based on where you are located, and the weight and size of your purchase.

  • If your goods are shipped on the courier, it will be via New Zealand Couriers or Fastway Couriers.
  • If your goods are shipped on the truck, it will be via Mainfreight, Hooker Pacific or Toll Transport.
  • If your goods are shipped on a fragile truck, it will be via Conroys or Ace Furniture Freight.

We use the most reliable freight company to your area, in order to keep the cost of freight down.

If you prefer to arrange a collection yourself, to save the charge, we are more than happy to work in with this. Please ensure that all paperwork and notifications are sent to scott@shelvingshopgroup.co.nz

Returns 2015-04-22T14:27:02+00:00

In the unlikely event that you do not wish to keep your goods, we are happy to arrange a collection from your premises, so long as the goods are as they arrived at your premises, it is within 7 days from arrival and in keeping with our latest terms and conditions of trade.

Delivery 2015-04-22T14:26:45+00:00

We endeavour to dispatch your order within 2 working days from the receipt of your purchase, unless otherwise stated in the quotation process. We only use the best courier/freight companies and we securely wrap and pack every order.

We deliver nationwide to:

  • Lower North Island (Auckland & below) – next day delivery
  • Upper North Island (above Auckland) – 2 day delivery
  • South Island (all of the South Island) – 3 day delivery
  • Chatham Islands

Please note that these delivery times are to main town centres, and do not take account of rural deliveries or of freight delays – due to either bad weather conditions or freight overload e.g. Christmas period where freight is at its maximum.

Do you Stock products or do you have to manufacture them? 2015-04-22T14:29:31+00:00

Yes we stock products. We have 3 warehouses in which we house our stock. There are some lines that we don’t stock, but generally we can have the product to you within 5 working days. If your item is custom made in New Zealand, or if we are importing a specific product, the time frame for supply is specified on the quote in the number of working days.